We've had this situation at work where us Nurses have not met eye to eye with our Manager. So you know what typically happens with that scenario... the Nurses talk and talk, getting madder and madder, more and more bitter... morale plunges and the negativity gradually infects everyone and everything. Sound familiar?
Today, I think I might have felt a little twinge of pride for my coworkers! Together we decided to arrange a meeting with our Manager. In an impressive display of professionalism (along with a great set of balls which I had never really witnessed) the Nurses presented their concerns to the Manager in an open and honest manner. The result was really impressive! The Manager responded very positively, the Nurses were all able to voice their opinions and in the space of an hour, all bad feelings were gone.
When communication is done right, there is little as effective! For the most part, Nurses often just want to be heard. Taking the time to listen is sometimes all that is needed.
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